FAQ & CONTACT

What are your Hours?

In order to better serve our customers in the cafe, we do not have a phone number. If your question is not covered in our FAQ section, please fill out the contact form below and a member of our team will reach out to you ASAP.

Please visit southdowncoffeeorders.com and select the store where you’d like to pick up your order.

Please view our home page to explore our coffee selections. Choose ground or whole bean coffee and quantity.

Yes! We would love to work with you to build a quality coffee program at your establishment or sell you whatever you may need as long as you are a legitimate business serving coffee to the public. We help our wholesale clients develop a tailored coffee program with our proven track record for quality product and service. Our expertise in roasting and precision brewing ensures that your coffee is prepared to its full potential. Contact wholesale@southdowncoffee.com or fill out our contact form below to get started.

If you’re interested in working with us, please fill out the submission form and tell us a little bit about yourself in the message box or contact hr@southdowncoffee.com.

Yes! Our pastry is freshly baked every morning by our dedicated baking team, including a rotating selection of muffins, scones, biscotti, crullers, cookies, zucchini bread, and banana bread available in every location.

If you’re interested in placing a catering order, please visit our Catering Menu and submit your order!

Our pastry is prepared on a first come, first served basis so that we can keep it fresh daily.

If you have your heart set on a particular coffee, your best bet is to order it directly from our site and have it delivered to your door. We also offer an online coffee subscription with organic and rotating selections.

With the exception of our granola bars & almond croissants, all of our pastry is nut-free. We do work with nuts on a small scale in our kitchen, and it is recommended that if you have a severe nut allergy, you avoid food from our kitchen to be safe.

All of our espresso-based drinks are available in decaf, including specialty beverages, lattes, cappuccinos, cortados and americanos. Decaf drip coffee is available at some locations where demand is high enough that we can keep it fresh. If your local Southdown shop doesn’t have brewed decaf, we recommend an americano. Alternatively, you can order our decaf coffee online to be delivered to your door.

We offer a wide selection of organic coffees and feature our organic, dark-roasted Sure Shot Espresso Blend daily in the cafe. Please explore the details for the coffee you are interested in to see whether or not it is organic.
We have pushed to feature more certified organic coffees on our menu in recent years, but it is not always a disqualifying factor for us when purchasing coffee. Organic certifications can often be costly and not worth it for a small farmer to certify, even if they are practicing organic farming. Likewise, invasive fungi like “La Roya” have devastated farms in Central and South America and left many farmers with no choice but to spray small amounts of fungicide when there are no cherries present on the tree, thus saving their crop and buying them time while looking for more natural remedies to the issues threatening their livelihood.

We source our coffee from a variety of countries worldwide, with an emphasis on supporting a supply chain which values the people and environments that produce great coffee. While we have been fortunate to visit some of the farms whose coffee we serve, we also rely on excellent importers who share our values to maintain those relationships and create new ones. All of our importers pay premiums to producers based on quality, which we then pay in turn, helping to raise pay for everyone in our supply chain.

For wholesale and other inquiries, please fill out the form or contact wholesale@southdowncoffee.com. Thank you!

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